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Tropo creates an outbound call to the customer and then conferences in another endpoint such as an agent of IVR.
Customer visits the webpage and decides they want to further help from a customer service representative.
Customer clicks that they would like to have an agent contact them as soon as possible.
The customer phone rings and Tropo conferences in the agent, bridging the two calls together.
The following Tropo Scripting code with Ruby shows how we can create a call and conference in another location, completing the click to call back experience.Take the tutorial
call "+12223338888" say "Now connecting you to an agent." conference "+15672339753"
Tropo is an in the cloud API which can power any type of Voice or SMS Real Time Communications. Nothing to buy, nothing to install, nothing to maintain. Easy to try out, easy to scale your wild success.
All the sources for our demos are right on their pages, use them to jumpstart your app.